Privacy Policy

Welcome to Pick Plant ("we", "our", or "us"). We operate the website pick-plant.vercel.app and are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

We may collect the following categories of personal information:

• Account information: name, email address, and password when you create an account.
• Order information: shipping address, phone number, and payment details when you place an order.
• Usage data: pages visited, browser type, referring URLs, and device information collected automatically.
• Communications: messages you send us via contact forms or email.

We use the information we collect to:

• Process and fulfil your orders and deliver plants to you.
• Manage your account and send transactional emails.
• Respond to your inquiries and provide customer support.
• Improve our website, products, and services through analytics.
• Send you marketing communications if you have opted in (you may unsubscribe at any time).
• Comply with legal obligations.

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and fulfilling orders, including:

• Payment processors (e.g., SSLCommerz, bKash).
• Delivery and logistics partners.
• Cloud infrastructure and analytics providers (e.g., Vercel, Google Analytics).

All third parties are contractually required to keep your information confidential and to use it only for the services they provide to us.

We use cookies and similar tracking technologies to enhance your browsing experience, remember your cart, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features.

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Account data is retained until you request deletion. Order records may be retained for up to 7 years for accounting and legal purposes.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Object to or restrict the processing of your data.
• Withdraw consent at any time where processing is consent-based.

To exercise any of these rights, please contact us at support@pickplant.com.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy, please contact us: